Finding an answer for ourselves

As I have noted in previous posts, getting reliable information from casino employees can be difficult. All too often they are eager to answer your questions, whether they know the correct answer or not. When possible its best to get answers in writing. Often materials are available concerning players' club policies and rules for drawings and promotions, but sometimes they are not. In these cases getting reliable information can be difficult.

A case in point: There is a chain of small casinos throughout Nevada called Dotty's. Each week a drawing is held and a number of people are awarded $20 each. Regular players receive coupons in the mail for drawing entries for that week in addition to those earned by playing. The coupons can be dropped off at any Dotty's, but my wife wanted to know whether the entries would be good at only one location or at all of them. She asked at several locations and received contradictory answers.

To determine whether the drawings are at each location or company-wide, she wrote down the players' card numbers of a couple of the winners posted at one location. Then she went to a different Dotty's -- they're about as close together in Las Vegas as Walgreens -- and looked at the winners' players' card numbers posted there.

The numbers were different, indicating separate drawings for each Dotty's and that the extra entries are probably good only at the location where the coupon is dropped off. But why don't all the employees -- there's usually only one at a time at each Dotty's -- know this?